Shipping
- Dhruvgemallows for COD orders totaling more than INR 5,000.
- Orders under INR 5,000 will incur a 100 INR shipping fee.
- For orders totaling more than INR 5,000, free shipping is offered.
For clients from the United States, Australia, New Zealand, and some regions of Asia, a postal delivery service is available for orders priced under INR 50K (about $601.12) at a flat charge of INR 999 (approximately $12.01). Please be aware that this service will likely take 15 to 20 days to deliver.
Note: Bhutan, Hong Kong, Indonesia, Japan, Malaysia, Mongolia, Philippines, Singapore, South Korea, Sri Lanka, Thailand, Vietnam, and Cambodia are among the Asian nations that are eligible for shipping services.
International Free Express Shipping is provided on all orders over INR 1,50,000 (about USD 1875 as of July 2023) and takes 4–7 days for delivery.
Reputable courier services like FedEx, UPS, Sequel, and others handle all express packages, which are primarily trackable.
Shipping for orders placed from abroad will cost INR 3,600, or roughly USD 45.
If the order value exceeds INR 40,000 (USD 540) for a country like Belgium, a delivery fee of INR 8,000 (about USD 110) would be incurred.
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Commonly Asked Questions: Domestic Shipping in India
(What is meant by the Days to Dispatch?)
The Days of Dispatch is the number of days we take to ready your item and send over to the courier company. Every product page includes a clear statement of the dispatch days. This will usually depend on the product you bought, whether you want it to be incorporated into jewelry, and whether you also want a lab certificate to go with it. For instance, it usually takes 1-2 days for the shipment of a loose gemstone. If a gemstone is requested to be set in a ring, it usually takes four to five days. In a similar vein, obtaining a gemstone that requires an extra lab certificate will take much longer.
Orders are normally delivered to India’s metro areas by our courier partners in two to three days. Our courier partners normally deliver products for non-metros between two and seven days after the date of dispatch. The product page for each item you purchase will specify the date of dispatch, which may vary depending on whether you are purchasing a loose gemstone or a mounted gemstone in jewelry. If you would like to discuss any issues or concerns, please contact us by Live Chat or by phone at 0124-410-6764.
Every shipment we make is expertly wrapped in robust, tamper-evident packaging (much like the packaging used by India’s top e-commerce companies, Flipkart). All of our shipments are also covered by insurance. You don’t have to pay anything more because the insurance fee is covered by our shipping charges.
Yes, you can track your package online. Reputable couriers like FedEx, Aramex, and others send all of our shipments within of India. Following the product’s shipment from our office, you will receive an email containing the tracking ID and usage instructions.
No, there are no hidden costs. The cost of the goods is indicated both when you place your order and on your order receipt. The corporation pays any required octroi, etc., etc.